Refund & Exchange Policy

30-days refund policy for all SSL & web security solutions

The SSLDEN always wants you to be completely satisfied when it comes to the SSL certificates and web security solutions . If you’re considering a refund or cancellation and feel you may need help, you can always discuss your options via orders@sslden.com   or by contacting our Technical Support Team (Webmaster@ipguide.net)  via phone at +91-9599-699-340 prior to your cancellation. 

Our experts can solve your SSL related problem, walk you through the entire SSL process, or help clear up any confusion to get you the certificate you really need. If you contact our Customer Experience Team within 10 days of your purchase date, we almost guarantee you we can fix any issue!!!

In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately cancelled/rejected/revoked.

PLEASE NOTE:

The 30 Days Money Back Guarantee may not apply to the purchase of subscription products or additional SANs (Subject Alternative Names) due to certain CA limitations. Pertaining to subscription products – you can cancel your subscription at any time, and you will continue to have access to the subscription service through the end of your billing period.

To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month subscription periods.

FOR CUSTOMERS :

SSLDEN includes a 30 Day Money Back Guarantee on all DigiCert™, Symantec™, GeoTrust®, Thawte®, RapidSSL®, Sectigo™, and Comodo® SSL certificates.

In the event you are not satisfied with the product and/or the service did not meet your expectations, SSLDEN provides easy to follow onscreen instructions in your Dashboard on how to properly submit a cancellation/refund request. Simply locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.

Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.

Any product that’s successfully cancelled must not be in use and must be un-installed and/or revoked. SSLDEN reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement or store credit of anything you order from our website or by any other means within 30 days of original purchase.

NOTE : We cannot refund the Tax amount back to you because Tax collected for the purchase has been deposited to the Government. You can claim the Tax Refund from direct Government Tax department.

 

 

If you still have questions about our policy or your order, please email us at orders@sslden.com

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